Loading…
Consumer complaints and redressal.
Not sure which lawyer to pick?
Just tell us your consumer problem. A verified lawyer will call you — free, no login.
Practice Area
Consumer law exists because the alternative — an ordinary civil suit — costs more than most consumer grievances are worth. The Consumer Protection Act, 2019 gives you a forum with low fees, no compulsory lawyer, and a mandate to decide quickly.
It covers defective goods, deficient services, unfair trade practices and misleading advertisements, and now expressly covers e-commerce and product liability. Complaints can be filed electronically and, importantly, from where you reside rather than where the seller happens to sit.
Tap a matter to see the lawyers who handle exactly that, not just the broad area.
Filing before the District, State or National Commission.
Harm caused by a defective or unsafe product.
Compensation for treatment that fell below a reasonable standard.
Claims rejected, delayed or settled short of what is due.
Orders, refunds and platform liability in online purchases.
Misleading advertisements, hidden conditions and false claims.
Banking, telecom, travel and other services that fell short.
Unauthorised debits, hidden charges and loan account grievances.
If any of these describe your situation, it is worth speaking to a lawyer early.
Replacement, refund or compensation, including for the loss the defect caused you.
Banking, insurance, telecom, travel, education and healthcare all fall within it.
Repudiation on technical grounds is among the most commonly overturned decisions.
E-commerce platforms carry specific obligations under the 2019 Act and its rules.
False claims and hidden conditions are unfair trade practices.
Medical negligence is actionable as a deficiency in service.
Bringing these to the first consultation saves a hearing later.
Every matter differs, but most follow roughly this sequence.
A written complaint to the seller or service provider, which also establishes that you gave them a chance to put it right.
Jurisdiction depends on the value paid — District up to fifty lakh, State up to two crore, National above that. You may file where you reside or work.
Filed with an affidavit, the documents and the prescribed fee. Filing can be done online through the e-Daakhil portal.
The Act sets timelines for reply and disposal. Orders can direct refund, replacement, compensation and litigation costs.
No. The Act allows you to appear in person and the procedure is deliberately simple. A lawyer helps where the claim is large, the facts are technical, or the other side is represented — which insurers and hospitals invariably are.
Two years from the date the cause of action arose. Delay can be condoned if you satisfy the Commission that there was sufficient cause, supported by a separate application explaining it.
Yes. The 2019 Act and the E-Commerce Rules place obligations directly on platforms, and you can implead both the seller and the platform. Filing is permitted where you reside, which matters a great deal when the seller is in another state.
Refund or replacement, compensation for the loss and mental agony caused, and litigation costs. Punitive damages are possible for unfair trade practice, but consumer forums are generally moderate — expect a fair remedy rather than a windfall.
Fees vary by the lawyer and the complexity of your matter. Each lawyer lists their consultation fee on their profile, so you can pick one that suits your budget before reaching out.
Yes. Browsing profiles and contacting lawyers is completely free. You only pay the lawyer directly for their consultation or case work.